Skip to Content

Refund & Cancellation Policy

Last Updated: October 4, 2026

At Dglobby, we want you to have a smooth and satisfactory shopping experience. This policy explains when an order can be cancelled and when a refund may be provided.

Order Cancellation

You may request cancellation of an order as soon as possible after placing it.

Cancellation requests must be made before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the Return Policy may apply instead.

Refund Eligibility

A refund may be available when:

  • You receive a damaged product
  • You receive an incorrect product
  • Your order is not delivered due to an issue caused by us or our shipping partner
  • We are unable to fulfill your order
  • Your order qualifies under our Return Policy

Non-Refundable Situations

A refund may not be available when:

  • The product has been used, damaged, or altered after delivery
  • The customer provides an incorrect shipping address
  • The customer refuses or fails to accept delivery
  • The product does not qualify under the applicable return conditions
  • The return request is made after the applicable return period

Refund Process

Once we receive and inspect an eligible returned product, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the original payment method where possible.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Shipping Charges

Original shipping charges may not be refundable unless the return or refund is caused by an error on our part, such as sending a wrong or damaged product.

How to Request a Cancellation or Refund

Please contact us through the contact details available on our website and provide:

  • Order number
  • Customer name
  • Reason for the request
  • Photos or other evidence where applicable

We may request additional information to verify the request.

Policy Changes

Dglobby reserves the right to update this policy when necessary. Any changes will be posted on this page.

Dglobby